Shipping Policy

Last updated: September 01, 2025

At Ryzaape, shipping is made for furniture—simple to understand, careful in handling, and clear in cost. Many items are solid wood and heavy. Each box uses thick outer boards, dense foam, and corner guards. Large pieces are strapped and marked “This Side Up.” Orders go to trusted parcel carriers or furniture freight partners. From checkout to delivery, you will see a clear price, a realistic timeline, and careful handling at every step.

Where we ship

Ryzaape ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
We cannot deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so solid-wood pieces can be handled correctly.
If your address is outside the countries above, has restricted vehicle access, or includes difficult stairs/elevators, please contact us before ordering so we can confirm options and any extra service needed.

Carriers and service levels

Depending on destination, parcel size/weight, and current network capacity, Ryzaape uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.
Large or heavy furniture (for example, solid-wood tables) may ship by freight truck with a liftgate for curbside delivery (driveway/curb only—no in-home placement). Freight carriers usually call or text to set a delivery window. Shipments may be palletized and shrink-wrapped for protection. Some high-value shipments may require an adult signature in the United States, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, this will appear in your tracking email.

Processing time vs. shipping time

Processing time covers final quality checks, packing, and labeling before a carrier pickup. Shipping time is the carrier’s transit time after pickup.
Business days = Monday–Friday, U.S. public holidays excluded. International routes to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada may need extra time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and can delay delivery.

Shipping time & costs (by region)

The price you see at checkout is the shipping charge you pay to Ryzaape. We keep it simple with flat rates and clear free-shipping thresholds.

Solid-wood furniture is bulky and heavy. Carriers often use dimensional weight (size as well as weight), and larger tables typically require LTL freight service with a liftgate and cargo insurance. Multi-item orders may ship in more than one box to reduce the risk of damage—no extra charge for split shipments. Where helpful, we group boxes on one pallet to protect edges and corners. Ryzaape subsidizes part of the actual freight cost so you receive reinforced packing, careful handling, and clear totals at checkout.

Taxes and duties (international orders)

For international orders to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Ryzaape ships Delivered Duty Paid (DDP)—import taxes, VAT/GST, and customs processing are included in your checkout total. The carrier should not collect payment on delivery. If anyone asks you to pay at the door, do not pay—contact us and we will resolve it with the carrier.

Processing and dispatch

Most orders move into final checks and packing within 1–2 business days (Monday–Friday, U.S. public holidays excluded). Orders placed before 2:00 PM EST usually begin processing the same business day; later orders start the next business day.
Pre-order or made-to-order items ship after completion—your confirmation email will include the estimated ship-by date. If an item in your cart has a different lead time, we may ship available items first or hold to ship together—your confirmation will state which method applies.
Ship-from / staging address: 24 Marvin Dr, Newark, DE 19713 (primary dispatch point for orders to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).

Furniture delivery, access, and assembly

To protect heavy parts and make moving easier, many items ship partly disassembled. Every order includes a clear, picture-based guide, and most include a basic tool (for example, an Allen key). Typical setup time is 20–30 minutes for two adults. Check that all parts are present before assembly and work on a soft surface to avoid scratches.
If your building has stairs, narrow hallways, limited elevator access, gated entries, or truck restrictions, please tell us before shipment so we can suggest options. If you need room-of-choice delivery, stair carries, debris removal, or an exact-time appointment, tell us before shipment so we can quote available upgrades (third-party services; charged separately).
Missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery requests may incur carrier fees charged at cost.

Tracking your order

When your order leaves our workshop and staging area at 24 Marvin Dr, Newark, DE 19713, you’ll receive a shipping confirmation with your tracking number and a direct tracking link. Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may show “label created” until the carrier assigns your order to a local terminal. If there’s no update after 72 hours, contact us and we’ll check with the carrier.

If something goes wrong

Please inspect your package as soon as it arrives. If your item arrives damaged, contact Ryzaape within 72 hours of delivery with your order number and clear photos or a short video showing the outer box, inner packing, and affected areas. Note obvious damage with the driver when possible and keep all packaging until we confirm next steps.
For minor cosmetic issues, we can often send a replacement part or touch-up kit quickly. If your parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to us. Once the carrier confirms loss, we will send a replacement at no extra cost or issue a full refund.

Refused deliveries or undeliverable orders (for example, repeated missed appointments or wrong address) may be returned to us by the carrier. We can re-ship once you confirm the address and pay any carrier return, storage, and re-delivery fees charged at cost.

Order changes and cancellations

You may cancel an order that has not begun processing or shipped; please notify us as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation isn’t available. After delivery, you may use our Return & Refund Policy.
For international orders to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation isn’t available once the shipment has cleared customs. Need to change the address? Contact us before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.

Warranty, returns, and what’s not covered here

This page explains shipping only. For returns, exchanges, or defects covered under warranty, please see our Return & Refund Policy and Warranty pages. Those pages explain eligibility, timelines, and who pays for return shipping in each case.

Questions or support

Address: 24 Marvin Dr, Newark, DE 19713

Phone: +1 (302) 463-7000

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST