Last updated: September 01, 2025
Ryzaape designs and builds solid-wood furniture and stands behind every piece. If something isn’t right, this page explains—in simple, clear terms—how Ryzaape will fix the problem. This policy applies to orders shipped to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Policy Overview
You can request a return within 30 days of delivery. If the issue is our fault—for example carrier damage, a manufacturing defect, or the wrong item—Ryzaape pays for return shipping and sends a prepaid label or books a pickup. For change-of-mind returns (size, color, style), you pay return shipping.
After the item comes back and passes inspection, Ryzaape issues the refund within 7 business days to your original payment method. For eligible international returns in the countries listed above, no re-import fees are charged.
General Conditions for Returns
Your furniture must be new, unused, unassembled, and unmodified. Signs of use—scratches, dents, stains, odors, pet hair, drilled holes, touch-ups, or refinishing—make the item ineligible for a change-of-mind return. Keep all original packaging: foam inserts, corner guards, hardware packs, tools, manuals, and accessories. If anything is missing, you must repack with equal protection so the item is safe on the trip back.
Please have your order number or invoice ready. Items that are fully assembled, installed, glued, or have bases attached/leveled are not returnable unless Ryzaape confirms a defect or transit damage. Ryzaape furniture is made for indoor residential or studio use. These rules apply in all covered countries listed above. For large items, a pallet pickup or liftgate may be required—Ryzaape will confirm instructions. Do not tape parts directly to finished wood; always use foam or thick padding.
Natural wood note: Solid wood varies in grain, color, and small knots. These natural differences are not defects and do not qualify as damage or mis-made items.
When Ryzaape Is Responsible (damage, defect, or wrong item)
If your piece arrives damaged, has a manufacturing defect, or doesn’t match the model, size, or finish ordered, Ryzaape will make it right.
Transit examples: crushed corners, cracked top, chipped finish.
Manufacturing examples: parts don’t align, top doesn’t sit flat, unstable base, hardware won’t seat.
In these cases, return shipping is free, and we arrange a pickup where available in all covered countries. You can choose a replacement (subject to stock and lead time) or a full refund. If you paid a shipping fee at checkout, that fee is also refunded.
In many cases, for minor issues, we can fix things faster by sending a replacement part or touch-up kit instead of returning the entire item. We’ll offer the quickest option.
Returns at Customer Request (change of mind)
If the piece doesn’t suit your space or finish, you may request a return within 30 days as long as it is unused, unassembled, and in the original packaging. You pay the return freight, and that freight cost is not refundable. After inspection confirms the item is complete and in new condition, Ryzaape refunds the product price. Any original outbound shipping you paid is not refunded for change-of-mind returns.
Items That Cannot Be Returned
Gift cards (digital or physical), final-sale or clearance items, and any item that is used, assembled, installed, modified, or refinished cannot be returned.
Custom or made-to-order furniture—including non-standard sizes, special edges, custom stains/finishes, inlays/carvings, or non-standard base specs—cannot be returned unless the item arrives damaged or defective.
How to Start a Return (step-by-step)
Contact Ryzaape within 30 days of delivery. Email [email protected] or use our Contact form. Include your order number and a short note describing the problem or reason for return.
If the issue is damage or defect, contact us within 72 hours of delivery and attach clear photos or a short video of the outside box, the inner packing, and the affected areas.
Ryzaape will reply within 1–2 business days with next steps. If the issue is covered by Ryzaape, the reply will include a prepaid label (for parcel-size items) or we will book a freight pickup (for large items), plus packing instructions.
Return address: Ryzaape Returns Department, 24 Marvin Dr, Newark, DE 19713.
Packing for a safe return: Place tops and bases so they cannot move inside the box; use original foam and corner guards when possible; bag all hardware and tools and secure the bag inside so it doesn’t shift. If the original carton is missing, use a new heavy-duty box or a pallet crate with thick padding on every side, then seal all edges with strong packing tape. For freight items, we will tell you if a pallet is required.
Refund Timing and Method (what to expect)
Once the return arrives and passes inspection, Ryzaape processes your refund within 7 business days to the original payment method (USD; major cards and PayPal). If you prefer store credit, tell us when you start the return. Your bank or card issuer may need up to 7 more business days to post funds.
During inspection we check for the correct model/size/finish, that all parts and hardware are present, that there are no signs of use or modification, and that protective packing was adequate so no new damage happened in transit. If parts are missing or packing was insufficient and the item is damaged on the way back, Ryzaape may reduce the refund to cover repairs or replacement.
Exchanges (another simple option)
If you want a different size or finish, you can ask for an exchange within the 30-day window. Exchanges follow the same rules as returns: if it’s a change of mind, you cover return freight; if Ryzaape is at fault, we cover it. We will ship the new item once the original is received and passes inspection. If you need the new piece sooner, you can place a new order and we’ll refund the first one after its return clears.
Restocking Fees
No restocking fee. If your return meets this policy and passes inspection, Ryzaape returns the full refundable amount.
Refused Deliveries and Undeliverable Packages
If a shipment is refused without contacting us first and the carrier does not confirm damage, we may treat it as a change-of-mind return. Actual return freight, carrier storage fees, and any address correction or re-route fees may be deducted from the refund.
If a package is marked undeliverable because of a wrong address or missed appointments, we will help re-ship (extra freight may apply) or process a return under the rules above.
Who Pays Taxes and Duties on Returns (international orders)
For eligible international returns from the countries listed at the top, Ryzaape handles re-import paperwork and does not charge re-import fees when you follow our instructions and use our labels. If you use your own courier without our approval, you may be responsible for duties, VAT/GST, brokerage, or customs returns processing and any loss or damage during transit.
Order Processing and Shipping Times (for reference)
Most orders are prepared for shipment within 1–2 business days, Monday to Friday, excluding U.S. public holidays. Typical carrier transit after dispatch is 6–8 business days to the United States and Canada, 7–9 business days to Europe and the United Kingdom (United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal), and 9–10 business days to Australia. Orders confirmed before 2:00 PM EST usually begin processing the same business day; later orders start the next business day. For full details about carriers, tracking, and delivery options, please read our Shipping Policy.
Contact Us (we’re here to help)
Address: 24 Marvin Dr, Newark, DE 19713
Phone: +1 (302) 463-7000
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST
